Blender Market Refund Policy
As a buyer, we want to make sure you are happy with every purchase you make on Blender Market but we recognize that not every purchase works out.
We offer a 30-day money-back guarantee for when purchases don't turn out as expected. This is what the policy covers:
- Faulty products
- Products that do not work as advertised
- Accidental purchase (products that have been downloaded and bulk orders are not covered by the policy)
Check out our Product Refund FAQs for more info.
Step 1: Contact the Creator to Resolve any Issues You Are Having
First, we ask that you contact the Creator via the Product Page to determine whether the issue that you are having with the product can be resolved.
Step 2: Contact Blender Market Support
If, after you have contacted the Creator, the product still does not work or you feel that the Creator misrepresented the product in its description, please feel free to contact us.
When contacting us, please provide:
- the product you would like refunded.
- the Order number.
- the Transaction number.
- a thorough description of the issues that you are having with the product.
We will investigate the product. If the product is found to be faulty or not working as described, it will be fixed or a refund will be offered so long as the purchase was made no more than 30 days prior to your request.