Start a New Conversation
Your Inbox can be found via your User Menu in the upper right hand side of the site. To create a new conversation click the plus button on the right site of the Inbox window.
To add the user you want to send a message to, you can add in their shop name, email address, or username. Then just fill in the subject line and the content of your message.
Reply by Email
You can now reply to any message you receive via the Inbox from your computers email client. When a message is added to a conversation, the mailer that is sent out allows the recipient to reply to the email, and that new message will be added to the conversation.
Attachments are currently not supported when replying via email. They are supported when adding a message to a conversation, with a limit of 5MB.
Verified Customers Badges
It's now easier than ever to know what conversations are from verified customers. A badge is shown to signify that the user who sent the message has indeed purchased the product that they are inquiring about.
Escalating a Message to Admins
Anyone can escalate a conversation to an admin, if you would like an admin to take a look at a conversation or add their input to your conversation just escalate your conversation.
To escalate a message simply click the button on the right hand side of the conversation and choose the Escalate to Admin link. Your conversation will then be locked on your end and escalated to an admin who will join the conversation.
Messages now Auto-Close
There's an option in the Inbox settings to automatically close your conversations after you've sent a reply. This featured is disabled by default.