Using Your Blender Market Inbox

Your Blender Market Inbox is the central location for all communications on Blender Market—it is where you can contact customers, Affiliates, fellow Creators, and the Blender Market support team. Your Inbox is located in your Account menu, at the top right corner of any Blender Market page (except the Help Desk).

Start a New Conversation

To create a new conversation click the + button on the right side of the Inbox window.

To identify the person you want to send a message to, you can add in their shop name, email address, or username. Then just fill in the subject line and the content of your message.

Reply by Email

You can now use your preferred email client to reply to any message you receive in your Blender Market Inbox. When you receive an email notification that a message has been added to your Blender Market Inbox, you can reply to the email directly and your email message will be added automatically to the Blender Market Inbox conversation. 

Note: Attachments are currently not supported when replying via email. They are supported when adding a message to a conversation, with a limit of 5MB.

Verified Customers Badge

It's now easier than ever to know what conversations are from verified customers. A badge is shown to signify that the user who sent the message has indeed purchased the product that they are inquiring about. 

Note: If a user has purchased your product but is not showing as a verified customer, have them contact us.

Escalating a Message to Admins

Anyone can escalate a conversation to an admin. If you would like an admin to take a look at a conversation or add their input to your conversation, just select Escalate to Admin from the menu at the top right corner of the conversation. 

Auto-Close Messages

There's an option in the Inbox settings to automatically close your conversations after you have sent a reply. This feature is disabled by default.

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